Refund and cancellation policy

This policy covers payments for Munshi Ji Pro. You pay by bank transfer to our company account and upload a screenshot in the app, and we confirm it within 2 days. The free Munshi Ji Android app costs nothing, so there is nothing to refund.

1. Free month

Every new business gets its first month free. No payment is needed during the free month, and if you decide not to continue you simply don’t pay.

2. Monthly plan

• Munshi Ji Pro costs Rs 500 per month per business, paid one month at a time in the last 5 days of the month before.
• Nothing renews automatically. To stop, cancel on the Plan page: you keep access until the end of the month you have paid for, and then your account, business and records are deleted.
• If you delete your account yourself in Settings, it is deleted straight away and any paid time left is not refunded.

3. When we refund in full

• You sent the same payment twice by mistake.
• You sent more than the price of the months you chose. We refund the difference.
• Your transfer reached our account but we could not match it to your business, and you would rather have it back than have it added to your plan.
• The Service was unavailable for most of a paid month because of a fault on our side.

Please ask within 14 days of the transfer. Apart from these cases, the unused part of a month that has already started is not refunded. If you paid for a month and cancel before that month starts, we refund it in full.

4. How to ask for a refund

Write to us through the suggestion box, at info.mohyuddinenterprises@gmail.com or on WhatsApp at +92 318 4365225. Include the email address you sign in with, and the date and amount of the transfer. We reply within 3 working days. An approved refund is sent by bank transfer to the account the payment came from, within 7 to 14 working days.